Step 1. Check the battery 

Make sure the Spotter has sufficient battery power. If the blue LED light on the Spotter GPS tracker is flashing rapidly, this means the battery is below 15%. Charge the Spotter fully in 2-3 hours. Disconnect the Spotter from the charger once it is fully charged.

Step 2. Credit 

Also check whether the Spotter still has credit. To do this, go to the Spotter’s settings. It may be that the credit has expired, meaning the Spotter can no longer transmit data. You can top up the Spotter with 3, 6 or 12 months’ credit via your online account. After topping up, the Spotter will be active again within 30 minutes.

Step 3. Switch off the Spotter

Switch off the Spotter (press the SOS button and the on/off button simultaneously).

Step 4. Check the GPS signal

To determine the location, it is important that the Spotter GPS tracker has good GPS signal (blue LED light). Switch on the Spotter, outdoors or near a window, for the best possible signal. Therefore, check the diagram below to ensure the signal is good.

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• Flashing rapidly once every 3 seconds. The Spotter has a GPS fix.

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• Flashing very slowly once every 3 seconds. The Spotter has no GPS fix.

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• Does not flash. The GPS chip is in sleep mode.

If there is no good GPS signal, we recommend using the Spotter in a different location so that the GPS signal can be received (preferably outdoors). Alternatively, switch the Spotter off and on again in a location with good GPS signal.

Step 5. A location is coming through again

The first location should come through within a few minutes or hours. Please refresh the page. If you are not receiving a location and have followed all the steps, please contact our customer service team via the contact form.